At NightKnight, we want you to be satisfied with your purchase. This policy explains how to request a return, refund or replacement if your product is faulty, damaged or no longer wanted.
1. 30-Day Money-Back Guarantee
For faulty or damaged products only. Your statutory consumer rights are unaffected.
NightKnight offers a 30-day money-back guarantee on faulty or damaged products. This guarantee applies to all products purchased directly from our website.
If you receive a faulty or damaged product, please contact us within 30 days of receiving your order at info@nightknightsleep.com.
Please include your order number, a description of the issue and, where possible, photographs of the product.
We may ask you to return the product so that we can assess the issue. If the product is confirmed to be faulty or damaged, we will offer a refund or replacement and cover reasonable return postage costs where a return is required.
2. Returns of Unwanted Products
If you change your mind about your purchase, you may cancel your order within 14 days of receiving it, subject to applicable legal exceptions.
To request a return, please contact info@nightknightsleep.com within this 14-day period, providing your order number and the product you wish to return.
Once you have notified us of your cancellation, you must return the eligible goods within a further 14 days.
Customers are responsible for the direct cost of returning unwanted products unless otherwise agreed. We recommend obtaining proof of postage.
Hygiene and Personal-Care Products
For health protection and hygiene reasons, products supplied in sealed packaging that are not suitable for return once unsealed may be excluded from change-of-mind returns if their seal has been broken after delivery.
This exception applies only where the relevant legal conditions are met. Opening ordinary outer packaging does not automatically remove your right to cancel.
These restrictions do not affect your statutory rights if a product is faulty, damaged or not as described.
3. Refunds
Refunds will be issued to your original payment method.
For eligible change-of-mind cancellations, we will refund the price of the returned goods and the applicable standard outbound delivery charge, where required by law. Additional delivery charges for an upgraded delivery service are not refundable.
We will issue your refund within 14 days of receiving the returned goods or receiving satisfactory evidence that you have sent them back, whichever is earlier.
If you cancel your order before the goods have been dispatched, we will issue the applicable refund within 14 days of being informed of your cancellation.
For faulty or damaged products, we will arrange an appropriate refund or replacement in accordance with your statutory rights and our 30-day guarantee.
4. Exchanges and Replacements
If your product is faulty, damaged or not as described, please contact us to discuss a suitable replacement or refund.
Replacement products are subject to availability. If a suitable replacement is unavailable, we will offer an appropriate refund.
5. Returning Your Products
Please contact us before returning any products so that we can provide return instructions.
Returns address:
NightKnight
5 SummerHill Court
9–11 South Park
Sevenoaks, Kent
TN13 1DR
United Kingdom
For unwanted products, customers are responsible for return postage costs unless otherwise agreed.
For faulty, damaged or misdescribed products, we will cover reasonable return postage costs where a return is required.
6. Your Statutory Rights
Our 30-day money-back guarantee is additional to your statutory consumer rights.
Nothing in this policy limits or excludes your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Your statutory rights in relation to faulty, damaged or misdescribed goods may extend beyond the 30-day guarantee period.
7. Contact Us
If you have any questions about returns, refunds or replacements, please contact us:
Email: info@nightknightsleep.com
Please include your order number when contacting us about an existing purchase.
Last updated: 23 September 2026
